Businesses thrive on communication. Telecommunication services encompass everything from voice communications using a telephone handset to instant messaging to local and wide area networks (LAN/WAN). As digital technology changes the face of communication, the various disciplines are converging.
Data Communication
The choices for connecting a business to the Internet or for connecting geographically distant business facilities have exploded. Should a business talk to the cable company or the phone company? What’s the difference between baseband, broadband, DSL and fiber optic cable? T1, T3, OC3, OC12, OC48 and OC192 seem like alphabet soup. Who has the fastest and most reliable service for the best price? Making the right choice can be daunting. TXI has the expertise and the connections that will help a business make the best data connectivity choices that will provide high speeds, reliable service and economical rates. Let TXI review your current situation. In most cases, we can find a better way that will save money while improving the service received.
Voice Over IP (VOIP) Telephone Systems
VOIP presents a digital alternative to the traditional PBX and the high monthly charges for business line usage. VOIP systems, or IP telephony, provide voice, fax, SMS and voice-messaging services by digitally transporting these services via the Internet rather than using the public switched telephone network. Telephone services are managed by software applications running on in-house or cloud-based servers. Telephone handsets are digital devices that connect to the local area network rather than the telephone company. As a result, the cost for local business lines as well as long distance charges drops significantly as telephone communications are transmitted across the Internet. TXI can evaluate your current telephone usage and devise an optimized VOIP solution that can save significant dollars while improving the quality and depth of telephony services used by employees.
Unified Communications
Unified communications represents the next level of communications interoperability that can give a business a significant edge against its competition. Unified communications integrates all real-time communication services including instant messaging (chat), geo-centric information (“where are the field staff?), traditional voice calling, video conferencing, call control and voice recognition with other messaging services such as integrated voicemail, e-mail, SMS and fax. More than technology for technology’s sake, unified communications offers the potential for optimizing and integrating business processes by eliminating roadblocks due to incompatible devices and technologies while speeding the flow of information. In practice, that means a business can improve their response time to customer requests or competitive threats without worrying about how to fax a voicemail, for example. Unified Communications provides choices that drive a business operation to the next level.
The challenge, though, is that unified communications is not a single product that can be procured off the shelf and implemented. It is the thoughtful integration of a suite of products tailored for the specific communications and business process goals for each business. Let TXI untangle the confusion and make real sense of the unified communications opportunity. Our team of telecomm experts will analyze your current communications systems and patterns along with a careful examination of the business workflows that they underpin. From there, we will devise a strategy, implementation plan and budget that align with the objectives of the business. Moreover, as a comprehensive IT services provider, TXI ensures that your unified communications initiative works with and not against your existing IT investment. Flexible and responsive communications that drive the business forward are the result—only from TXI.