Information technology (IT) strategically underpins virtually every business today. How each business employs IT strategically and operationally is unique and bounded by the framework that defines the essence of that business. A “one size fits all” approach that treats every business the same regardless of the needs and characteristics of that business is just plain bad for business. TXI provides a variety of service levels for businesses of every size and budget. Our spectrum of service offerings gives you more options when making strategic and tactical decisions regarding IT as it affects day-to-day operations as well as top line and bottom line business performance. Tailorable choices gives your business the edge at every level while ensuring that your IT infrastructure gives you tip-top performance with the lowest risk of business disruption or loss. These comprehensive packages address all the essential aspects of your IT support including:
- Covers workstations, laptops, mobile devices, servers and network devices along with all pertinent software.
- Server/Network Proactive Monitoring.
- Workstation System Proactive Monitoring.
- Logging and Reporting.
- IT Network/System Management
- Trouble Response and Support
- Tiered Response Times to match the severity of the problem.
You should discuss the specific coverage details with your TXI representative.
Choose from three levels of service:
Total Services Agreement
The Total Services Agreement (TSA) provides the highest level of managed services. It covers all aspects of IT support, monitoring and management. TSA clients enjoy the fastest response times, comprehensive remote monitoring and diagnostics and access to a technician right when they need one. Everything is included for one economical monthly fee. No fuss, no worries. The TSA is appropriate for virtually every organization that strongly depends on their information technology to keep the business running.
Managed Services Agreement
The Management Services Agreement (MSA) provides a midrange option that offers a collection of essential IT services at a lower cost than the TSA. The MSA is ideal for businesses that have less stringent requirements for their IT performance. Response times and service levels are scaled to match the needs of customers engaged at this level. MSA clients still enjoy TXI’s commitment to excellence and follow-through and are assured of IT satisfaction.
Service Level Agreement
The Service Level Agreement (SLA) provides the basics for the smallest businesses looking for reliability and performance from their information technology investment.