Workstation System Proactive Monitoring
Remote monitoring services provide monitoring that continuously assesses the health of the IT network, data security and operational efficiency. Reports and notifications are automatically and periodically generated for technicians and the client. Proactive action can be taken remotely or trigger an on-site visit to fix any situations reported. Workstation monitoring includes a mix of daily safety checks and 24×7 checks that cover all aspects of workstation performance ranging from antivirus and disk space utilization to event logs, hacker checks and network services checks.
Server/Network Proactive Monitoring
Remote monitoring services provide 24×7 monitoring that continuously assesses the health of the IT network, data security and operational efficiency. Reports and notifications are automatically and periodically generated for technicians and the client. Proactive action can be taken remotely or trigger an on-site visit to fix any situations reported. Server/Network monitoring includes a mix of daily safety checks and 24×7 checks that cover all aspects of workstation performance ranging from antivirus and backup to event logs, hacker checks and network services checks.
End User Support
Managed services customers enjoy end user support by email, telephone and on-site depending upon the agreement level chosen. In each case, users receive competent and knowledgeable help to answer questions, solve a problem, provide a work-around or just keep them working at maximum productivity.
Server/Network Management
TXI provides comprehensive management of all server and network assets as if they were our own. Services include inventory management, contract management, purchase management, vendor management, gateway spam & antivirus filtering, disaster recovery planning, security camera service monitoring and setup.
Operations Support
Of course, TXI provides basic services that cover a variety of day-to-day situations that always need to be addressed in a timely fashion. These additional services include:
- Workstation, Desktop, Laptop Setup.
- Application Setup And Update.
- Email/Mailbox Support.
- Internet Access/Browser Support.
- Virus Identification/Remediation.
- Network/Printer Addition And Management.
- Network Application Installation.
- Router/Switch Management.
There are multiple options for trouble reporting and response including:
- 24/7 Support Line.
- Business Hours Support Line.
- Online Trouble Ticket System.
- Onsite Support.
- Remote Support.