technologyxperts inc. offers a variety of service levels to match the needs and budget of every business. We partner with you and your staff helping you derive the most benefit from our services and your IT assets. It begins with an initial assessment of your existing IT infrastructure where we identify and assess all hardware, software, network devices and so forth that comprise the bounds of your IT infrastructure.
The Engagement Begins
Each engagement is assigned an engagement manager who primarily manages the customer relationship and all services undertaken at the highest levels. The engagement manager creates detailed task plans, staffing assignments along with any relevant schedules and budgets. The engagement manager ensures that all service commitments are met in a timely and satisfactory manner.
Enabling the Partnership
Education is an important tool in achieving maximum return on your IT. We believe it is important that IT users are comfortable in applying IT in their daily work. Our engagement manager and assigned technicians will educate your staff helping them understand what things they can and should do to derive maximum productive use of their IT resources. They don’t need to be IT technicians, but we will help them use their IT assets smartly and economically.
Quality Checks at Every Step
TXI management conducts quality assurance review meetings weekly for all support activities for all clients. The business operations manager conducts these meetings acting as customer advocate. Service performance levels are measured and reviewed for all ongoing engagement and support activities. Remedial actions, if required, are identified here and schedule for fast track resolution.
Communication, Communication, Communication
TXI provides a variety of online and document reports that capture and report on the current state of your IT infrastructure and related services. Each client is provided a secure login to access this information. In addition, clients are encouraged to communicate with TXI regarding any issue that might affect their IT performance. Managed service clients are provided with an Online Trouble Reporting System where they can quickly log questions, service needs or situations that might require expert help from a TXI technician. If there are any unresolved issues or service questions, clients are encouraged to first contact the engagement manager. If further assistance is required, contacting the business operations manager for resolution is the next step.